About Our Client

A leading AI and big data company in Asia, helping to solve digital transformation, fraud prevention and process automation. It currently partners over 1,000 enterprise clients across Southeast Asia, South Asia and Mexico in sectors such as banking, financial services, fintech, payment, retail and e-commerce. It was ranked No. 5 on LinkedIn’s 2020 Top Startups List in Singapore. At the heart of our Group vision is an AI-powered and credit-enabled marketplace ecosystem driving both digital commerce and digital financial services across Asia.

Job Description

1. Perform on-site training, installation of the company's product for our customers.
2. Develop automated SIT and UAT test (system performance, accuracy, etc.) end-to-end, from data preparation, writing test cases to generate reports.
3. Troubleshoot and resolve issues at service component level by analyzing logs and write test scripts.
4. Responding in a timely manner to service issues and customer requests either via phone, email or chat until they're solved.
5. Documentation and transferring knowledge to end-users.
6. Answering phone calls and taking care of incoming tickets or emails.
7. Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction.
8. Reporting, escalating, and keeping track of the activity in our service desk.

Job Requirements

1. Bachelors’ degree in Computer Science, Information Technology or related field.
2. Working knowledge of Linux environment and ability to write good Linux shell script.
3. Familiar with Python scripting language.
4. Working knowledge of server, storage and networking concept (TCP/IP, NFS, Router, DNS, RAID).
5. Knowledge of GPU, databases, container technology such as docker, is an added advantage.
6. Excellent communication and interpersonal/partnering/leadership skills.
7. A pleasant voice on the telephone.
8. Ticket management skills required.
9. Good analytical and problem-solving skills.
10. Fluent in English and Bahasa (verbal and written) required.
11. Minimum two years of relevant experience, five or more years of experience is a plus.
12. Demonstrable experience where customer care has played a key role.
13. Demonstrable experience in providing support for technical products/services. 

What’s on Offer

1. Join a well-reputable IT company. 
2. An exciting opportunity to grow professionally.