About Our Client

Our client is an Indonesian logistics and express delivery company. Founded in 2015, the company has 350,000 employees worldwide. Since its founding, they have experienced rapid growth, expanding into Malaysia, Vietnam, the Philippines, Thailand, Cambodia, Singapore, China, Mexico, Brazil, Saudi Arabia, the UAE and Egypt by 2022. It is one of the two decacorn companies in Indonesia. In December 2021, it was valued at USD $20 billion, and ranked as the 16th-largest unicorn globally.

Job Description

• Assist the manager in carrying out customer service functions
• Solving problems related to customer complaints (ordinary complaints or hard complaints)
• Provide solutions to problems related to customer complaints
• Make daily data and weekly reports related to complaint and claim & punishment data
• Validate customer complaints and ensure the process of validating problematic shipments is in accordance with the SOP

Job Requirements

• Male or female, minimum age of 25 years
• Minimum education S1
• Mastering Ms. Office, especially Ms. Excel
• Willing to work overtime when needed
• Must master Mandarin
• Have work commitment and ready to work under pressure
• Have good communication and leadership skills
• Able to make decisions and provide solutions to existing problems
• Placement in Puri Kembangan, West Jakarta